Frequently Asked Questions

Everything you need to know about your ororo shopping experience.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary between 3-7 business days depending on your location.

How do I process a return or exchange?

If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. Products must be unworn, unwashed, and in their original packaging with tags attached.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I find the right size?

Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.

Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At ororo, we prioritize quality and ethics. We work closely with our manufacturers to ensure high-quality fabrics and fair labor practices across our entire supply chain.